FREQUENTLY ASKED QUESTIONS
━━━ ORDERS & SHIPPING ━━━
Where do you ship from?
Selected products ship directly from our fulfillment centers in the United States — these are marked "Ships From USA" on the product page. All other orders are dispatched from our international fulfillment network. Either way, every order includes free standard shipping to all 50 states.
How long does delivery take?
US orders typically arrive within 3-10 business days from dispatch, depending on the product and your location. Orders are processed within 1-3 business days. You'll receive a tracking number by email the moment your order ships.
How much is shipping?
Standard shipping to the United States is completely free. No minimums, no hidden fees at checkout.
Will I pay taxes or customs fees?
No. For US orders, all applicable taxes are included in the price or shown at checkout — the price you see is the price you pay. Nothing extra is collected at your door. (For international orders, local customs duties and taxes are determined by your country's laws and are the customer's responsibility.)
How do I track my order?
As soon as your order ships, you'll get an email with your tracking number and a link. Tracking can take up to 72 hours to show its first update — that's normal.
Can I change my address after ordering?
Contact us within 12 hours of placing your order and we'll do everything we can. Once an order enters processing, we can't guarantee changes, so please double-check your address at checkout.
My order arrived in separate packages — is that normal?
Yes. If you ordered multiple items, they may ship separately at no extra cost. Each package gets its own tracking number.
━━━ RETURNS & GUARANTEE ━━━
What's your return policy?
Every product is covered by our 30-day money-back guarantee. If you're not happy, contact our support team within 30 days of delivery and we'll walk you through the return process for a refund or replacement.
What if my product arrives damaged?
Send us a photo of the product and packaging within 7 days of delivery, and we'll ship you a replacement or issue a refund — your choice, at no cost to you.
Are your products covered by a warranty?
Yes — our devices are covered against manufacturing defects for 12 months from the date of delivery. If something stops working under normal use, contact support and we'll make it right.
━━━ PAYMENTS ━━━
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed through secure, encrypted checkout.
Is my payment information safe?
Absolutely. Payments are processed by certified payment providers with bank-level encryption. We never see or store your full card details.
━━━ PRODUCTS ━━━
Are LC Prime products available on Amazon or in stores?
No — and that's intentional. Every LC Prime product is available exclusively at lcprimestore.com. We sell directly to you, which is how we keep our quality control tight and our prices fair. If you see our products anywhere else, it's not the real thing.
How do I know which product is right for me?
Every product page includes a detailed description, full specifications, and real customer reviews. Still not sure? Message our support team — real humans, happy to help you choose.
Are your devices safe to use at home?
Yes. Our devices are designed for safe home use and comply with applicable certification standards (CE, FCC, RoHS). Always read the included user manual before first use, and follow the usage guidelines for your specific device.
Do your devices come with a charger?
Yes — all rechargeable devices ship with a USB charging cable in the box. Any device-specific accessories are listed on the product page under "What's Included."
━━━ SUPPORT ━━━
How do I contact you?
Email us anytime at lcprimestore2025@gmail.com — we respond to every inquiry within 1 business day. You can also reach us through the contact form on our Contact Us page.
I sent a message and haven't heard back — what now?
Check your spam folder first (our replies sometimes land there). If it's been more than one business day, send us a follow-up — we answer everything.