Shipping policy

SHIPPING & DELIVERY POLICY Last Updated: July 12, 2026

This Shipping & Delivery Policy applies to all purchases made through lcprimestore.com, operated by LC Prime. By placing an order, you agree to the terms below.

1. ORDER PROCESSING Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). Processing begins upon full payment verification. Weekend/holiday orders are processed the next business day.

2. SHIPPING DESTINATIONS & DELIVERY TIMES

  • Israel & Europe: 7–21 business days from dispatch, subject to customs processing.
  • United States: 3–10 business days from dispatch.
  • Other international destinations: 7–21 business days where available at checkout. All delivery times are estimates and do not constitute a guaranteed delivery date.

3. SHIPPING COSTS Standard shipping to the United States is free of charge. Shipping charges for other destinations are displayed at checkout prior to payment.

4. TAXES, DUTIES & IMPORT CHARGES

  • US orders: all applicable taxes are included or collected at checkout — no surprise charges on delivery.
  • International orders: customs duties, VAT, GST, or brokerage fees are the buyer's responsibility. These are not included in our prices and are non-refundable by us.
  • Refusing customs charges resulting in return or destruction of a shipment does not entitle the Customer to a shipping refund.

5. TRACKING A tracking number will be emailed once your order ships. Tracking may take up to 72 hours to update. Please monitor your shipment and be available to receive it.

6. ADDRESS ACCURACY Provide a complete and accurate shipping address at checkout. Address changes may be requested within 12 hours of placing the order. We are not liable for orders delivered to an incorrect address.

7. SPLIT SHIPMENTS Multi-item orders may ship separately at no extra charge.

8. RISK OF LOSS Risk of loss passes to the Customer upon carrier handoff. If a shipment is confirmed lost (no movement for 15 business days for US, 30 for international), we will reship or refund at our discretion.

9. DAMAGED SHIPMENTS Report transit damage within 7 days of delivery with photo evidence. Approved claims are resolved by replacement or refund.

10. FORCE MAJEURE We are not liable for delays caused by events beyond our control (weather, carrier disruptions, customs delays, etc.).

11. CONTACT Email: lcprimestore2025@gmail.com — we aim to respond within 1 business day.